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8/26/20, 2:30 PM

If you've ever received an update but didn't see any changes, it might be due to your cache. Clearing out your cache can help you receive timely updates. And, if you have a business, effective caching solutions can improve the customer experience. Here’s how caching works, how to clear your cache and how to ensure you’re seeing the latest updates.

Web Caching: What It Is and How It Works

A web cache (pronounced cash) is a hardware or application process that temporarily stores copies of files for future use. Web caching is also referred to as internet caching as it stores static content you might frequently access (copy of a webpage, video) for later use. When internet users save articles it puts a demand on the business's server which has to handle multiple requests at once. Hence, caching reduces the demand on servers to avoid site crashes and overloads.

When a file is “cached”, it’s temporarily stored so you can access it even if the site crashes as it doesn't have to go to the original server. This can improve the response time to retrieve the article as it's temporarily stored and not retrieved again every time you access it. The next time you visit the site or click on the saved link, it's the cached file that opens.

Types of cache include:

  • DNS caching servers temporarily store DNS records
  • CDN servers store content for later use

How Web Caches Work

Maybe you're not seeing updates on your computer. Or, you run a business and want the best caching solutions for your staff.

Here are the steps for a web cache:

  • An internet user is on a website and clicks on an article or video and saves the link.
  • The browser communicates with the web cache and sends it an HTTP request.
  • If you save the video or article in the cache, that object is then sent to the web cache. The copy temporarily saves for later use. If it's not, then when the user is ready to reference the article or media, it has to come from the origin server.

Examples of Web Caching

Let’s say you want to save a copy of a breaking news story. The first time you click on a news site and save the story it’s stored in that particular version. Then, when you’re ready to read the article or other data (video, image), you can find it without overloading the news site’s server.

In another example, let's say you have a small business with 500 employees that need internet access. Instead of paying thousands of dollars for a bandwidth upgrade, you might explore web caching. As it works in conjunction with your router, it temporarily stores the media, images and other data your employees need. This reduces the demand on your router and in turn, improves your bandwidth reliability.

Web caching isn’t limited to content. It can include any data that your device can store like a media file, image or script. Caching is beneficial because it speeds up page load times and reduces demand on backend servers. However, a concern is how to ensure you have the most recent or freshest content.

How to Clear Web Caching

Ever miss an update? Because caching saves a copy of the media, text or images from sites you visited, it’s helpful to periodically clear out your cache. Doing so can free up space from your computer’s storage. Clearing out your cache also forces your browser to access the most recent copy of the data or media when you’re online. Another reason to clear your cache is to remove malware or malicious files you picked up while online.

Here’s how to clear your cache:caching_image.png

  • Chrome:Go to Settings, Advanced and then Clear Browsing Data. Select the box Cached Images and Files and Clear Data.
  • Chrome (mobile app): Go to Settings, Privacy and then Clear Browsing Data. Select the box Cached Images and Files and Clear Browsing Data.
  • Internet Explorer: Go to Settings and Delete Browsing History or use the shortcut, Ctrl+Shift+Del. Or, select Tools and in Safety select Delete Browsing History and then Temporary Internet files and Web files and Delete.
  • Firefox: Go to Options and Privacy and Security and then Clear Data in Cookies and Site Data. Then click Cached Web Content and Clear. You can also select Clear History or the shortcut, Ctrl+Shift+Del for Windows or Command+Shift+Del for Mac.

Benefits of Web Caching and Caching Servers

Using the news story example from above, let’s say you want to read your saved news article but someone updated it. In this case, the caching server will refresh the content. Caching in this manner is helpful if the information is going to change unexpectedly.

Here's how this works. Your browser compares the content that’s cached or saved with the new data that’s on the web. If there’s an update or change to it, your browser will put the updated or new file in your browser cache. Hence, caching is ideal for news and stock sites (fluctuating prices) or other sites where information needs to stay relevant. But, let’s say a server is down for the news site.

When you click on the site, caching can give you access to the data or content regardless of a power or site outage. Caching is also helpful because if you’re using a mobile device, you’ll have faster speed load times even if you’re on a media-rich site with long load times.

The Demand for Effective Web Caching Solutions

About 70% of all internet traffic comes from mobile devices. Hence, if your customers are on mobile, ensuring consistent access sitewide (videos, images, other data) can improve your brand. And, the kicker? If a business's site crashes or it has poor optimization, in one fell swoop, it can damage their reputation. To alleviate this, various web caching solutions that help save bandwidth can maximize customer experiences. And, that's where CDNs come in.

Optimize Content Delivery with CDNs to Reduce Churn/Negative

Sentiment While 72% of customers share good experiences with 6 or more friends, if their experience is bad, around 13% will tell 15 or more people. Further, Google found that about 61% of users won’t return to the site. What’s worse, around 40% of customers will shop with a competitor instead.

Content distribution networks (CDNs) in different locations can help optimize your content delivery. Because CDNs work with several servers, they can retain and deliver the most recent data (content, media).

Web Caching for Mobile and Media

If your business has a large customer base or you offer media-streaming, multiple web caching servers can help your customers stay connected. If you're a network operator, for example, deploying multiple CDNs can help you scale. As you demonstrate reliable and consistent service (with no content lags), you can increase your subscriber base and offer more services.

Create Fresh, Digital Experiences Your Customers Want

About 9 out of 10 companies are looking for ways to maximize customer experiences. Hence, even a single site crash or slow loading page can negatively impact your brand. To ensure your website is optimized and running at full capacity, contact Synchronicity.

Our team can help you deliver effective, relevant content. And, your customers can load the same content - wherever they’re located - for the best user experiences. And, if you're ready to recreate your brand or start a new brand that delivers, let Synchronicity help with your brand identity. Our fresh approach includes research, proven strategies, design principles and digital marketing. You can maximize customer experiences - and stay top of mind. Let Sync show you how!


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